ShowMeCables.com
Terms and Conditions
Shipping
ShowMeCables carries a full inventory of the products available through this web site, which enables us to ship most orders within 24 hours. All orders are shipped standard ground unless next-day or second-day service is specified on the order-shipping page. Both next- and second-day shipping methods are at higher rates than standard ground shipping. Orders are shipped Monday through Friday.
Payment
ShowMeCables accepts Visa, MasterCard, American Express, and Discover Electronically. We utilize a Verisign secure payment gateway. Terms are available for orders over $250 with an approved credit application. Please contact your Account Manager at 888-519-9505 for additional information.
Tax
Tax-exempt customers (resellers) must submit current tax-exemption forms to ShowMeCables to be exempt from Missouri sales tax. Please contact your Account Manager at 888-519-9505 for additional information
Return Policy
The Best Return Policy in the Industry!
Here at ShowMecables we offer the easiest and most flexible return policy in the industry. We want you to feel secure that your purchase is backed by the most customer focus cable distributor on the web. We are dedicated to ensure your satisfaction.
The highlights of our policy:
- 90 day “no questions” return period from purchase.*
- No restocking fees on returns*
- No need for RMA numbers or calling us to set up a return…just send it back to Linda…she will refund 100% of the price of the product to you!
*Our No Risk Return policy follows the following terms and conditions
If you are not completely satisfied with your purchase, ShowMeCables offers a 90 day right of return on most items subject to the terms and conditions identified below.
To return an item, please ship the item back to:
ShowMeCables
18079 Edison Ave
Chesterfield, MO 63005
Please enclose a copy of your order or your packing slip. Your RMA number is your order number. There is no need to call us to alert us to your return and get an RMA number.
Defective Products: Within 90 days all defective products can be returned. SMC will pay for return of the product. We will either refund your money or replace the item at the customer’s discretion
Return freight is the responsibility of the customer, excluding defective products or SMC errors. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as ShowMeCables will not issue credit for product damaged en route back to us due to poor shipping practices.
Returned product must be clean, undamaged, and complete with all manuals, accessories, and documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to handling charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal. All items must be returned in a “re-sellable” condition. “re-sellable” condition is solely determined by Showmecables.com
For products sold by ShowMeCables for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to ShowMeCables (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.
Bulk Cable that is cut to customer specified lengths is not returnable.
Custom cables and other build-to-order products are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge, please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
ShowMeCables reserves the right to authorize product returns beyond 90 days from the invoice date in some cases. If the product is accepted after 90 days, credit will be issued toward FUTURE PURCHASES ONLY.
All credits from RMAs must be used within one calendar year of issue.
Limitation Of Liability
IN NO EVENT SHALL SHOWMECABLES, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "ShowMeCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT SHOWMECABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT ShowMeCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY SHOWMECABLES SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT
Shipping Discrepancies
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances
Order Fulfillment
Lead Times - In-stock orders will usually be shipped the same day, if the order is placed by 3 PM, CST. In some cases, we may even be able to get orders out as late as 5PM, CST. Out-of-stock, or custom items may require a lead time between 2 to 45 days. Please ask your sales representative.
All urgent orders MUST be confirmed by telephone or email, as to the availability of the item(s). SHOWMECABLES Inc. will not be held liable for damages caused by un-timely delivery of ordered items for any reason, within or outside of our control. For all urgent orders, the customer assumes all of the risk, regarding timely delivery of the product(s).
Damages for un-timely delivery of the product(s) will be limited to the remedies and/or warrantees offered by the carrier (United Parcel Service, or other).
Please note that our merchandise may ship from various different warehouses in the USA. Some orders may come from two, or more shipping locations. Each package will usually be marked with the order number (or your purchase number), on the label to identify the shipment. If you have not received your entire "ground" order within 5 working days, please inform us and we will track the package(s) for you.
Cables will not be considered defective if:
1) The length tolerance is within minus ¼” or plus 2”, for cables up to 3 feet.
2) The length tolerance is within minus 2” or plus 6”, for cables between 3 feet (plus) to 8 feet.
3) The length tolerance is within minus 6” or plus 11”, for cables over 8 feet.
4) The cable passes the minimum standards for its type or category.
5) The color is any shade or variation of the color ordered (no exact color matching).
Any damages or losses incurred during shipment should be reported to the ShowMeCables at once. All claims for product shortage or damage must be made within 1 day of receipt of shipment by fax, telephone, or email. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage within 1 day of receipt of the merchandise.
Cancellations
If you wish to cancel, or change all or part of an order, we suggest that you call 1-888-519-9505, immediately to speak to a customer service agent. Once the order has left our warehouse, cancellations, or changes will be subject to a 25% re-stocking fee, plus shipping charges.
Custom Made Products: Once production has begun, the order cannot be canceled - No exceptions.
Warranty
ShowMeCables provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that CUSTOM CABLE ASSEMBLIES ARE NON-RETURNABLE AND NON-CANCELLABLE. Warranties do not apply to damage from misuse or any consequential damages.
Other important policies include:
Opened electronic non-defective product is not available for return, exchange, or credit.
Many of our products carry Manufacturer's Warranty Only.
All other products, including network electronics, power protection and peripheral sharing products are covered by their manufacturer's warranty, which is subject to change without notice.
The following will apply to all warrantees:
This warranty does not extend to products, which have been subjected to neglect, accident, improper use or improper installation. This warranty does not cover damages from lightning, or electrical forces that exceed the standard range of operation. It is the responsibility of the customer to inspect all merchandise for any physical abnormalities, or obvious damage, and report it to us within 1 day of receipt of the merchandise. This warranty is in lieu of any other warranties, expressed or implied, including but not limited to the merchantability or fitness for a particular purpose and of any other obligation or liability on the part of ShowMeCables. This warrantee covers defects in materials and /or workmanship only, and agree to remedy such defect at no charge provided the defective product is returned transportation pre-paid, to us. At our sole discretion, we will either repair, or replace the product, or refund the original purchase price. The warranty period begins on the date of delivery of the product(s). Before returning any product, the customer must first obtain an RMA number, and shipping instructions, from a customer service agent. Please see "(4) Authorized Returns" for more details regarding returning defective merchandise.
Limitation Of Liability
IN NO EVENT SHALL SHOWMECABLES, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "ShowMeCables") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT SHOWMECABLES HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT ShowMeCables MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY SHOWMECABLES SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
Legal disclaimers
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased
|
